I'm here to take care of your concern today, @nemd.
As mentioned by my colleagues above, once you've enabled the Automate taxes and forms when setting up payroll, the W-2s would have been mailed to your employees’ home addresses via USPS starting January 20 through January 31.
I can see that you've already connected with our designated support. Since your employees still don't receive a copy of their forms up until this time, you can reach out to our Support Team again for further verification. A live representative can access your account securely, review the previous cases you had, and confirm the mailing of the forms.
Let me know if you have any other follow-up questions. I'm just a post away to help. Have a good one!
