Hi there, @Cschley.
Let me step in and assist you with your concern.
You can check the Number format in the Other preferences in your QuickBooks if the format is setting up correctly. Please follow these steps on how:
- Go to the Gear icon.
- Select the Advanced tab.
- Click the pencil icon in the Other preferences section.
- In the Number Format field, choose the format you want to use.
- Hit the Save button, then Done.
If the issue persists, you can perform basic troubleshooting to see if it's a browser issue or not. This way, you can clear the outdated file that causes a small problem with the Number format on your QuickBooks. Please open your QuickBooks via a private browser.
Here's how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
Then, check the Number format if it's now showing as $5.00. If you're able to do so without any errors, you can switch back to the main browser to clear the cache. You can also try using other browsers to isolate browser-related issues.
I've also added an article to help you modify your invoice template. Please read this article for the steps: Customize invoices, estimates, and sales receipts in QuickBooks Online.
If you have follow-up questions, feel free to leave a message in the comment below. I'll be happier to help. Keep safe, and have a good day.
