This happened to our QBO Online account when the switch was made in January 2025 from monthly tax withdrawals to take taxes out each pay period. Now we get an automatic entry into our bank register that reflects the amount of the taxes withdrawn but the register entry does not record the expenses to the applicable tax expense accounts and you cannot modify or delete the automatic entry made by QBO. You can clearly see the difference between the tax withdrawal made on 1/15/25 for the December 2024 payroll taxes (which was done correctly) and the 1/17/25 withdrawal and subsequent withdrawals which don't reflect the expense accounts. I have now spent over 6 hours on the phone with QB support agents and no solution has been found. This is a serious issue because it results in expenses being under reported since the taxes paid by QBO are not reflected in the applicable tax expense accounts. I do have someone who is looking into the issue and will call me back if he finds a solution but it is taking way too long to get this resolved. In the meantime our income and expense statements are erroneous. Today's 2 hour call got technical people involved but not sure what they did.
