Locklearm
Level 3
‎October 27, 2023 10:59 AM

Employee advances in QBO payroll do not function properly

After months, we still cannot get the payroll system to point advance repayments to the current other asset account called Employee Advances.  QBO support today, refused to open an escalated case! This is payroll 101.  Anyone have any out of the box ideas?

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BigRedConsulting
Community Champion
Community Champion
‎November 26, 2023 05:25 PM

Employees and payroll

Did you ever get them to admit to their error and/or get this fixed?

 

I read these sorts of posts with horror. You'd never have such an issue using QB Desktop Payroll.

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Locklearm
Level 3
‎November 27, 2023 07:25 AM

Employees and payroll

Hi Big Red,

 

Nope...so I am moving to get a new payroll service provider. I do not want to waste my time each month having to cleanup stuff like this. Either be in the payroll service game fully or not. I do not want to be in test mode while QBO gets it together.

 

I agree about the desktop....Not sure why QBO can't follow some of the logic with the software coding.

 

Hope you had a great TG!

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