QB Desktop 2022 and 2023 Crashing with Unrecoverable Error when Opening Payroll

aarongetsit · ‎April 17, 2023

Everytime I open QB Desktop Pro Plus 2022 or 2023 Payroll Center, it crashes with unrecoverable Error. Reinstalled QB, Used direct Internet Connection, ran file doctor (no issues), opening portable file on different computer at different location. All attempts provided the same error. QB support data team took my file and told me everything worked fine on their side. It doesn't make sense. When I open an older version of the same file it works but for some reason the latest file doesn't. After QB support data team gave up on me, I investigated further and found out that if I unplug my network cable, Payroll Center opens just fine. I have to process my payroll offline, then separately send my payroll information online without opening payroll center. Something is wrong with the payroll update where it pings the internet for something and then crashes. Like I said, my older file worked just fine until I update payroll. All other QB functionality works online. Anyone else having this issue?

GlinetteC · ‎April 24, 2023

I can see you've already put a lot of effort into resolving this unrecoverable error you are getting, aarongetsit.

As much as I'd love to review your account information, we need to pull it up securely, which can't be done in the Community as this is a public forum.

I understand that you've already contacted our support. However, I would still recommend contacting them again, as they have the tools necessary to securely pull into your account and identify further what's causing this issue. Here's how:

Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
Select your QuickBooks product, then click Continue.
Choose your QuickBooks edition.
Enter your issues in the box provided, then tap Continue.
Choose a way to connect with our expert.

I'm also sharing these resources that contain information about common reasons and resolving unrecoverable errors:

The Community is always here to help if you have other questions while working with QuickBooks.

smpolito · ‎May 30, 2023

Were you ever able to get a solution to this? I have this happening with two of our eight company files and of course it happens over a holiday weekend.

smpolito · ‎May 30, 2023

Were you ever able to solve this problem? I'm having the same issue and I need to get employees paid by tomorrow.

jenop2 · ‎May 30, 2023

Hi there, smpolito.

An unrecoverable error is usually caused by a damage component or data damage in QuickBooks Desktop. I have steps to share that can resolve unrecoverable errors when working in the program.

First, make sure to update QuickBooks to the latest maintenance release. Use this article as a guide: Update QuickBooks Desktop to the Latest Release.

Second, use the QuickBooks Desktop Tool Hub. Here's how:

Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or in the location you selected when you downloaded it.
Follow the on-screen steps to install and agree to the terms and conditions.
Double-click the icon on your Windows desktop to open the tool hub.
Once opened, look for Program Problems, then select Quick Fix my Program.
Start QuickBooks Desktop and open your data file.