Employees and payroll

Thanks for getting back with the Community, aarondenny. I appreciate your screenshot.

I tested this out myself in our test drive account and can confirm the data in my Annual maximum field was pre-filled and not able to be edited.

Here's an image showing my experience:

I also tried deleting the deduction my annual maximum was attached to and noticed the Annual maximum field was still greyed out and pre-filled while trying to add a new deduction for that same employee.

Since your Annual maximum field is greyed out and pre-filled when trying to edit it, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have an awesome day!