Hi,

Make sure you are on version 2021.5.0 and the return is in the 2020-2022 T2 module. Deactivate all licenses in Help > manage licenses. Then file the return

I apologize for the inconvenience. This is only a work around until fix is implemented.

HI!

When you say deactive you mean choose delete?  Please confirm.

Thank you kindly,

Kelly

Yes , delete all licenses from Help > manage licenses, except the T2 license. Close ProFile. They reopen and file the return. This is something under investigation. I apologize for the inconvenience for all the steps required

Hi!

I hope you are having a great week.  When I attempt to delete Tax Year 2018, T1 License, Federal, Profile 20 I get an error message:  Entitlement is disabled:  License Number = 05[removed]021, EOC = 034927

Since I am unable to delete it, I am still unable to Efile the 2022 T2.  Please let me know what to do.  Thank you kindly.

Have your best day!

Kelly

Hi,

Make sure you are on version 2021.5.0 and the return is in the 2020-2022 T2 module. Deactivate all licenses from help > manage licenses except the T2 license. Then try to file.

I apologize for the inconvenience, but this is only a workaround until the development team has a final fix in place

Hi, if you have a license error when deleting a license please call us at 1-800-452-9970 for an Expert to assist you

I apologize for the inconvenience

HI!

I did the lastest update and was able to efile the T2.  Thank you fo your help.

Kelly

Hi,

Excellent!. Glad to hear the return filed. Thanks for letting us know the issue is resolved.