Did you find the solution? I have this same problem. All auditor errors are clear and it says eligible but it doesn't allow me to build the file to efile. 

this might be a dumb question but the file isn't locked is it?

None of them are. I cannot build a file for either return. 

you will have to call profile support and see if they can help. sorry i wasn't more helpful. good luck!

When you open "Build Efile On-line batch"  there are 4 tabs beside the client list.  In the first tab labelled "Client" look in the section labelled "Efile Status" is "Eligible" checked?

Yes call us at 1-800-452-9970, a ProFile Expert can help determine the cause with the file.