Why are Paychecks in Bankfeed are showing up in different categories and not matching the paychecks created in QB? How can I reconcile when they don't show up correctly?

lydbrewer · ‎November 26, 2019

JonpriL · ‎November 26, 2019

Let me help you sort this out, @lydbrewer.

You can manually categorize and match your downloaded transactions to your existing records. This way, you can reconcile them with your existing paychecks. I'm here to share a few insights and help you from there.

To start with, the information of your downloaded transaction comes in depending on the details shared by your bank. You can consider this as one of the reasons why they are showing up in different categories.

Thus said, here's how you can manually categorize and match your downloaded transactions:

Go to Banking.
Under Bank and Credit Cards, select your bank account.
Select the For Review tab.
Find and click to open the details of your downloaded transactions.
On the Category menu, select the appropriate account of your downloaded transaction.
Select Find match.
Under Select transaction to match, select the existing records of your paychecks.
Click Save.

In addition, here's an article you can read to learn more about how you can categorize and match your downloaded transactions: Download, Match, and Categorize your Bank Transactions in QuickBooks Online.

Lastly, I've also included this helpful article in case you'll bump into errors in matching your downloaded transactions: Fix Mismatched or Miscategorized Bank Transactions.

Please let me know in the comment section down below. I'd be always around ready to lend a helping hand.

lydbrewer · ‎November 26, 2019

but there is not match for them. I see the paycheck in Quickbooks but even selecting Match it does not show up as one of the options/matches.

IamjuViel · ‎November 26, 2019

Hello, @lydbrewer.

There are several reasons QuickBooks may not recognize a match. It's possible that the downloaded paycheck transactions were already added in your bank register. Let's first put the transaction back to the For Review tab so you'll be able to match it.

To locate your downloaded bank transactions, here's how:

Go to the Banking menu.
Select the Banking tab.
Pick the Reviewed tab.
Search for the added paychecks.
From the Action column, click Undo.

Once completed, let's view the For Review tab. You can now match your downloaded DD paychecks.

Meanwhile, here are other reasons the match may not have been recognized:

The transaction is older than 180 days.
The dollar amount in QuickBooks is different than what cleared the bank.
The transaction type is different in QuickBooks than at the bank. QuickBooks wants to match a check with a check and an expense with an ACH or debit/credit card swipe.
The transaction was recorded in a different bank account.
The transaction from the bank is a payment/ deposit of two or more open transactions in QuickBooks.

You can read through this article for more insights: Tips for Working in Matching Transactions.

To learn more about managing your downloaded bank transactions, you can check these articles:

Keep me posted if you have other questions. I'm always here to help.

View solution in original post

lydbrewer · ‎November 26, 2019

That's what I needed. Thank you.

Butler1 · ‎December 27, 2020

Thanks for trying to help me, but this method not working to me.

TelltheBell

Adrian_A · ‎December 28, 2020

Hi there, Butler1.

At this time, I recommend reaching out to our Phone Support team. We have agents there that can take a look at your account and verify the issue further.

Here's how:

Click the ? Help icon.
Scroll down and click Contact Us.
Enter a brief description of your concern.
Click Continue.
From there, select either Send a message, Schedule appointment, or Get a callback.

I'll be around if you need help. Keep safe!

GlinetteC · ‎May 09, 2021

Thanks for joining this conversation, clearkwill.

Can you please let me know what specific error message you're receiving? Any additional details you can provide me will help to ensure a timely solution.

In the meantime, you can this article if you see a bank error message and go directly to Step 4: What to do if you get a bank error or can't download transactions in QuickBooks Online.

I'll keep an eye on your reply and make sure to get back to you if you have additional banking concerns.

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Butler1 · ‎June 12, 2021

thanks

welcomeland · ‎September 12, 2021

Not much help to you at the moment but I can attest that Articulate are working on this.

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browncolor · ‎August 11, 2022

but they are incomparable. Even after choosing Match, the paycheck does not appear as one of the possibilities or matches in Quickbooks.