Thanks for checking back with us, @addyjanes.

I understand how overwhelming this can be. For this particular situation, I recommend reaching out to our Support Team. Our team will be able to guide you step by step and make sure everything's clear.

You can use the link below to connect with our Team directly:

• QuickBooks Support

Please don't hesitate to let me know if there is anything else I can assist you with. I'm always happy to help. Take care! 

You said

"To get your data imported successfully, the next step is to convert that Word document into the required .QBO format."

BUT DID NOT TELL ME HOW TO DO THAT!

@addyjanes 

You can no longer import *.qbo files into QB Desktop 2020 for Mac. You can use the trial version of QB Desktop 2024 as a workaround. You should contact @Fiat Lux - ASIA via email directly for details.

Use the trial version as a workaround HOW?

@addyjanes 

Have you contacted Fiat Lux? I've advised my clients to contact them, and their solution has been successful so far.