A client paid through QB. Their bank requested a refund. QB debited the funds from our bank but has not paid client. What should I do so the client receives their refund?

AstridhPDA · ‎September 04, 2025

This was in early June. After the incident, our client made a direct transfer to us for the outstanding amount and is waiting for their refund

KayePe · ‎September 04, 2025

I recommend reaching out to our Live Support team for assistance with your client's refund in QuickBooks Online (QBO), @AstridhPDA.

Since this issue dates back to June, our team can help trace the refund, explain what happened with the transaction, and guide you through the following steps to resolve it.

To contact, here's how:

In your QuickBooks account, click the Help icon.
Go to the Search tab and type a keyword related to your issue.
Next, click Contact Us and select the preferred method of communication.

Hit the Reply button below if you have any additional questions. We’re always here to help!

A client paid through QB. Their bank requested a refund. QB debited the funds from our bank but has not paid client. What should I do so the client receives their refund?

Banking