We understand how frustrating it is to face challenges updating or refreshing your bank account, @shurien. This could be due to an issue with your bank, which you can verify by logging into their website.
Log in to your bank’s website directly and ensure you can access your account without any errors or restrictions. Check for prompts or updates, such as new terms or security confirmations, that need your action. If the problem is due to system maintenance on your bank’s end, you will need to wait for them to complete it before manually refreshing the connection in QuickBooks.
If there are no issues with your bank, I recommend reaching out to our Live Support team for assistance. They can securely review your account further using advanced tools to help resolve the hurdle. Here’s how to get in touch:
- Click the Help/Question Mark icon in QuickBooks.
- Go to the Search tab and then type ‘Contact Us’ in the search bar.
- Select Contact Us.
- Choose either Start a chat.
Our live chat is available 8AM - 6PM SAST Monday - Friday.
If you have other concerns, let us know. We’re here to help anytime.
