Hello, computerclinic.

I'd like to get the Santander connection issues sorted out.

Did you receive any error messages when you tried to update the Banking section? More details would help.

I look forward to your reply.

There is an error code 102, when I click on update it comes up with ‘Something’s not quite right, an error occurred downloading your latest transactions, please try again in a few minutes.’ This has been the same for 5 days now 

Hello, i have the exact same issue and error code, also with Santander.  Have logged into my account manually and everything seems fine.  Have tried updating manually for the last couple of days.  Quickbooks when logging in, has flagged up an issue saying action needed, it apperas to not be able to update for around 5 days.  any help would be appreciated.  Thanks Paul

Hello, computerclinic. And thanks for chiming in paulnjt.

I checked with our engineers recently. There are reported issues where users aren't able to update their bank or they encounter Error 102. Our engineers are working with the bank to fix this issue. I've also submitted a report to them regarding the post here. And I appreciate taking the initiative to flag the issue, paulnjt.

One way to bring in your bank transactions is to upload them manually. For steps and details how, you can check this article: https://community.intuit.com/articles/1145233.

You can expand the links under Upload or Import bank transactions.

I'll also do follow-ups from the engineers for updates on this. If there's anything else you need help with, please let me know.

Thanks James, much appreciated

Just to confirm, i am having exactly the same issue over the past couple of days.

I wondered if it was anything to do with the new GDPR kicking in since Friday.

You're welcome, paulnjt!

Glad to have you here, raymondo. I don't have the exact notes on why this is happening. Although, Santander might be updating their platform. When this happens, this will cause issues in our end.

I wish I had transparency on the issue to give you guys some details. Hopefully, when I check on the updates, they'll include the reasons.

Please let me know if you have more questions. I'm here to help.

Hi @computerclinic, @paulnjt and @raymondo, thanks for stopping by in the QuickBooks community.

We're continually working on the error that has dropped the connection between Santander and QuickBooks UK.

I've posted an article  that I'll be updating throughout the day.

Thank you for your patience. 

Me too!

I'll try and import them manually, but will that cause problems when it comes back online?

Cheers

Hello, Marky.

One likely scenario is that there might be duplicate transactions when the bank goes online again. This can easily be fixed by excluding the duplicates. Here's how:

1) Go to the Banking page, and then click the For Review tab.

2) Check the duplicated transactions.

3) Click the Batch actions button.

4) Select Exclude Selected.

All excluded transactions will be added under the Excluded tab.

We definitely value your time and we appreciate everyone's patience while we're working on this. I'll check back from our engineers to see if there's an update. I will be in touch.

Hello, all!

We received word from our engineers that they have already fixed the issue with Santander.

If your banking page didn't update, then you'll want to update it manually. Simply click on the Update button. We recommend doing it for 3-5 times to make sure the transactions go through properly.

We truly appreciate your patience while we were getting this fixed. If there's anything else you need help with, please let me know.