Account management

Hi, @CPAWW.

Thanks for taking the time to reach out to the QuickBooks Community. I'm here to help ensure you're able to log a user off from a QuickBooks company file. 

I appreciate your effort for following the steps provided by our Moderator. I've checked our investigation list but we haven't received any similar reports about this issue. 

In this case, let's process troubleshooting steps by restarting your QuickBooks Database Server Manager. Here's how: 

1. Open QuickBooks on the server.
2. From the File menu, choose Open or Restore Company.
3. Select Open a company file then Next.
4. Find your company file and select it.
5. Select the Open file in multi-user mode checkbox, then click Open.
6. Log into the company file with your normal user name and password.
7. Choose File > Close Company/Log off to close the company file on the server.

If the issue persists, you can check this article for another recommended resolution: Restart the QuickBooks Database Server Manager. 

If you need further assistance with the steps, I recommend contacting our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session.

Here's how to contact our customer support:

1. Select QuickBooks Desktop Help from the Help menu.
2. You can also press F1 on your keyboard to bring up the same Help Panel. 
3. In order to route you to the correct support expert, we need to know what type of question you have.
4. Click Continue.
5. We’ll provide you a few options. You choose which one is best for you.

Please let me know how it goes. I'll be around to help if you have any other questions. Have a good one.