stytch626
Level 1

Account management

Good afternoon,

So, I tried migrating the license as per your instructions.  However, the option "Move Quickbooks to another computer" is not available.  Do you have any suggestions on how to resolve this or a work around?  I have already created a backup.  Just need to know where to go from here.

SashaMC
Moderator

Account management

Welcome to the QuickBooks Community, stytch626. Thank you for sharing that screenshot!  Could you verify if you are logged in as the primary admin? This could be hindering the transfer. 

 

I am looking forward to your reply! See you in a few. 

 

Chrea
Level 8

Account management

@stytch626 

You need to reinstall your QB Desktop 2023 Premier Plus to a new notebook, correct?

 

stytch626
Level 1

Account management

that is correct, i was logged in as the primary admin user

stytch626
Level 1

Account management

correct, we are upgrading our computers & the new ones will be using Windows 11.  i need to transfer/move Quickbooks over to the new computer.

Chrea
Level 8

Account management

You just need to uninstall QB on your old notebook and reinstall it on the new notebook.

stytch626
Level 1

Account management

So just uninstall on the old computer & reinstall on the new one, will transfer the license to the new one for use?

Chrea
Level 8

Account management

Once the installation is complete, your QB program will try to reactivate your license automatically.