@jlorcher1  I think your question was eaten.

I appreciate you for reaching out to the Community, @jlorcher1. Allow me to route you to the appropriate support to address your concern regarding the case number.

Before anything else, what specific issue did you encounter on your end? Any additional information, including screenshots, would be very much appreciated.

In the meantime, I recommend reaching out to our Customer Support team. They have the necessary tools to provide the best resolution that fits your needs.

Here's how to do it:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
   
3. Enter the question, keyword, or topic you need help with.
   
4. Choose Have us call you under the How would you like to connect with us? tab. 
5. Input the necessary information and select Get a call. 

Check out this article for more detailed information: Get help with QuickBooks products and services.

In addition, you might want to visit this helpful resource and learn how to set defaults for employees, paychecks, and pay stubs to help you manage your payroll: Set payroll preferences in QuickBooks Desktop Payroll.

I'm always thrilled to lend a hand if you require additional assistance with any QuickBooks-related concerns. Have a great day!