Hello, @NeatLLC.
Let me help share some insights about the downgrade option for QuickBooks Online.
The steps provided by my colleague @ReaM should get you on the right track.
However, if you're still unable to downgrade your subscription, I'd suggest reaching out to our Online Specialist. They have all the necessary tools to help you with this.
This should help get you on the right track. If you need other references for future use, please feel free to visit our help site: Help articles for QuickBooks Online.
Let me know if you need anything else with your subscription. I'm here to help.
