Account management

I can see the urgency of recovering your QuickBooks Online (QBO) account, @fcarp.

Yes, you will still be billed for your active QBO subscription, regardless of whether you're able to access your account. I can lay out a couple of actions we can take for now.

You can consider recovering or cancelling your QBO subscription. Either of these options, our Support Team can best assist in this matter. Rest assured that they can pull up your account and address your needs regarding your QBO subscription. Scroll down at the bottom of this page to find our Support Team's phone number: QuickBooks Online Support.

I'm also adding this article about managing your account's billing after this is resolved: Manage billing, payment, and subscription info in QuickBooks Online.

We'll be here in the Community if you have follow-up questions about your account's billing or need further help reaching our Support Team. We'll do our best to assist.