Good evening, @Carol Garner.
I appreciate you joining in on this thread. Let me point you in the right direction to get this handled once and for all.
If none of the steps my colleague provided helped you in the end, I recommend contacting our Customer Support Team so they can take a closer look at your account to see why this is happening. Here's how:
- Go to the Help icon in the top right-hand corner.
- Tap the Contact Us button/hyperlink.
- Enter your question and press Let's talk.
- Scroll down and pick to Get a callback.
It's that easy!
Keep us updated on how the call goes. It's my priority that you get this taken care of as soon as possible. Have a wonderful day!
