snowshoeman
Level 1

"add tax payments, you need to update your Accounting preferences in Payroll Settings". I have gone to the settings, but not succeeding in clearing this blockage out.

 
snowshoeman
Level 1

Account management

To add to the dilemma, I cannot find the "Accounting" tab to edit...  it should be below the "Printing" tab, correct?  

SarahannC
Moderator

Account management

Thanks for adding a screenshot and additional details of you concern, snowshoeman.

 

I'm here to provide the details you need and share some possible solutions to get this right.

 

Yes, you're correct. The Accounting should be seen under the Printing tab when you're using QuickBooks Online Payroll (Core, Elite, and Premium).

 

We can access your account on a private or incognito window. It helps us check the cause of the issue and prevents your browser from storing additional cache.

 

  • Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
  • Press keys: Ctrl + Shift + N (Google Chrome browser)
  • Press keys: Command + Shift + N (Safari browser)
     

Then, we can clear the cache and temporary internet files to optimize the browser's performance. Deleting cache and temporary internet files will also help delete the information stored in the cache. Another way is to use compatible browsers with QuickBooks Online

 

Here are some articles that you can check and read every time you need more tips and details about managing the payroll settings and generating information of your employees and paychecks:

 

 

Stay in touch if you need further assistance with accounting preferences. I'll help you more.

JanelleB
Level 1

Account management

I'm having the same problem exactly as described by the original poster. I tried an incognito window and cleared the cache as your response suggested. I still cannot see the Accounting tab in the payroll preferences. 

LeizylM
QuickBooks Team

Account management

I want to ensure you can see the Accounting tab in the payroll preferences, JanelleB. 

 

Since you've done all the possible troubleshooting steps to fix this, I suggest contacting our Customer Care Team. They have the tools to check your account in a safe environment. This way, they can further investigate and help find the root cause of your issue and provide a fix.

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a message, Schedule an appointment, or Get a callback.

 

Check out these articles to learn more about QuickBooks Online Payroll, adding employees, and other future payroll tasks for reference:

 

 

Keep me posted if you have other concerns with accounting preferences in QuickBooks Online. I'm always here to help.