Hi LAL3,
Thank you for sharing your experience with us.
It would be best if we can have this check with our Support team. That way, they can use a screen-sharing tool to see your setup and take screenshots for documentation and to investigate this further.
- Click on Help and type something like PAP Certification.
- Type something again like need human.
- Click any from the suggestions and click on I still need a human.
- Choose Contact Us and select Chat or Get a Callback. These options are available on weekdays from 6 AM to 6 PM PST.
You can always go back to this thread if you have other questions in mind.
