OK. Well my experience with quickbooks is very similar. I purchased QB2019 Pro a year ago. I am working on my taxes and QB logs me out. I can't get back in because it says I need to update my credit card information even though my subscription does not expire for a whole year (2021). So I update it, still can't login. Contact support, they want to charge me for a whole new subscription (Wow - thats great customer service - NOT). I spoen one hour and 15 min, because the agent is doing research. Then asks Will you approve the transaction if I process your card, NO. And we repeat the cycle. I told him to escalate it. Supposed to get a call from a supervisor to figure this out. I have to prove my purchase receipt (I purchased from Staples and have online receipt).
We shall see how this turns out. Yet. I am now 2 weeks stalled with taxes because of this. BTW- contacting support is a very, very painful process...
