Before starting my own business, I was a Continental Director of Sales and Marketing for a software company out of Copenhagen. I dealt with software developers all the time. In their universe, everything revolves around the software. IT calls the shots; the business side of the business using the software--the endusers--be damned. IT only talks about what it wants to talk about and it only deals with what IT thinks it should deal with. It is an arrogance that is simply breathtaking. Intuit continues to sell and market QBSE although it knows (but never explains, even as in Jen_d"s "response" above) that this is a product rendered virtually useless by its inability to synch with the rest of the QB software suite. The product is so hobbled by this (as one can read in every single comment above) as to be virtually useless at tax time. In fact, more than worthless: it is an impediment to a small businessperson's well being. I'm certain that every writer above would attest to the time and worry associated with this issue, long identified, but still unsolved. The manufacturer blithely and knowingly continues to sell a defective and deficient product under the enveloping cloak provided by their brand name recognizability.
Jen_D's appeal to the usefulness of The Community for answers ("we are here for you", "we're here to help you" & etc) and repeated assertions by QB employees that the issue has been sent over to the software engineers are just further instances of IT arrogance. Apparently the issue has been being sent to them for a long time already, but hey: it's an abandoned product and doesn't provide much income for the company, so who cares?
Well, Intuit--riding or the moment the wave of your success--we, who are now some of your doubting customers--DO care because instead of simplifying our business lives you are making it incomparably more difficult. That someone FAR up in the chain of command at Intuit hasn't taken the time to write and explain to us poor suckers down here 1) Why this situation ever came about; 2) Who is in charge of solving it; 3) Why the product continues to be sold; and 4) the date by which it will be solved.
The basic problem is the company has no interest in supporting this orphan of their software business. Otherwise, the problem would have been identified and solved a few years ago. At this point, Intuit should do the right thing and stop selling it. Just throw the baby out, and give us who have to start manually inputting transactions into QBO at tax time a price break on QBO.
Jen_D will not send this latest howl of customer dissatisfaction to anyone higher up in the chain of command than her immediate superior, or if she does or her immediate superior does, no one who receives it will do anything else other than put it at the bottom of a stack of other IT issues to be addressed later. A disgrace and shows contempt for your customer base.
