aburack
Level 1

Is anyone having a problem logging into QBO?

 
brodgers
Level 1
alabama rock
Level 1

Account management

I am unable to log in at both of my businesses and we are so busy

jross405
Level 1

Account management

Yes. Is there a solution?

doorgirl27
Level 1

Account management

Just got in!!!

AliceFS
Level 1

Account management

I am, too. If anyone gets through to Support (queue is longer than 30 minutes) and find out when they expect to have this problem resolved, please post an update here. Apparently (from calling sales number and asking for help with login issue) they know they have a problem and are working on it.

 

Candice C
QuickBooks Team

Account management

Good Afternoon, @aburack and @brodgers.

 

We are aware of an unexpected issue when logging into QuickBooks Online account, and are working to correct it as soon as possible. Thank you for your patience as we work through this. We will update the Community once we learn more.

 

Thanks for being a part of the QuickBooks family. I'll be back around shortly.

 

 

AliceFS
Level 1

Account management

Thanks, I was finally able to login!

 

Candice C
QuickBooks Team

Account management

Hello again, @aburack and @brodgers.

 

I have some great news! You should be able to log into your account now. All you need to do is clear your current browsing history. The reason for this is because your browser collects data and remembers the unable to log into your QuickBooks Online page. Clearing the browsing files will allow QuickBooks to load as a fresh new page to remove any error messages or glitches. Below is a link that can help you out.

Remember, I'm only a comment away if you need anything else. Enjoy the rest of your week!