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The eBay by Intuit integration. All data imported from eBay is coming through in USD and using American-style date formatting. The connected eBay account is 100% UK-based
I have an issue with the eBay by Intuit integration. All data imported from eBay is coming through in USD and using American-style date formatting (MM/DD/YYYY). The connected eBay account is 100% UK-based, and all activity on the eBay side is in GBP, so the import data should not be defaulting to US formats. I believe the issue may be caused by the master admin QuickBooks account being set to the US version rather than the UK version, despite being in the UK too. I would appreciate if anyone could advise what is causing the incorrect currency and date formatting. Could you advise what needs to be done to correct this so that the integration imports in GBP with UK date formats?
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Account Management
Hello there, Rebecca.
I appreciate all the details you've shared to specify your concern. I'll be glad to help you get the best assistance in managing imports with eBay integration in QuickBooks Online (QBO).
Since all the imported entries are currently displaying in USD and following American date formatting, rather than in GBP and UK date format when synced in QuickBooks. I recommend contacting our QuickBooks Live Support team for further assistance. They have the expertise and resources to diagnose the underlying issues and provide prompt solutions.
Here's how to reach out:
- Log in to your QuickBooks Online account.
- Click the Help (?) icon.
- Utilise the QB Assistant by entering your question or topic, and it will provide options for you to get answers. Alternatively, you can use the Search tab to enter a keyword or topic of interest.
- If you can't find the information you need, select Contact Us to connect with an expert for assistance.
For more details on reaching our support team, please refer to this article: How to get help with QuickBooks.
If you have any further questions about QBO, feel free to reply. I'll respond as quickly as possible.