This isn’t the experience we aim to provide with QuickBooks Online (QBO), Claudiu, and we're here to help make things right.
Are you attempting to update your payment method through your CIBC account but encountering error messages, which is why you're considering canceling your subscription? If so, please share any details you can, as it will help us better understand the situation and provide the best possible solution.
If you need to request a refund or follow up on one for your canceled account, we recommend reaching out to our QuickBooks Live Support team directly. Since the Community is a public forum, we cannot access or retrieve account details for security reasons. Our support team will assist you with resolving any account-related issues and processing the necessary refund.
Here's how you can contact them:
- Sign in to your QBO company.
- Go to the Help (?) menu.
- Select the Search tab.
- Click the Contact Us button.
- Enter a keyword or a brief description of your concern. Then, hit Continue.
- Choose a way to connect.
If there's anything else you need, please don't hesitate to reach out.
