Raisedconcrete
Level 2

Is there a way to revert back to an old version of the app? The new update is horrible, estimates now take over double the time to complete. Looking at other software now

The new update saves after every single input, which is great to fix a previous bug, but takes extra time before editing again. It also used to be easy to click on a customers name to access their info, send an email, text, etc. which I would do to ensure they knew the estimate was on its way. Now I have to go back to the main screen, look up their customer info to be able to do the same. Quotes now take twice as long to send out, this update is horrible and far from user friendly.

Rusimyhr
QuickBooks Team

Account Management

We hear you and appreciate your feedback, @Raisedconcrete

 

Just to clarify, are you referring to the new user interface on the web version or changes within the mobile app? Understanding this will help us address your concern more effectively.

 

If the concern is about the new interface on the web version, you can navigate to the Gear icon and click Switch, which allows you to revert to the previous layout and workflow you're familiar with.image.png

 

Also, if you’re referring to the View/Edit option not showing on the Customer’s Profile, you can click the burger icons to minimize the menus and expand your screen for a full view. For your reference, I’ve included screenshots below:

 

image.png

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Please don’t hesitate to reach out if you have further questions or need any assistance with QuickBooks. We'll be here to address them for you.

Mcatapia
Active Member

Account Management

Is that possible to have the old version of the quickbooks. I agree the new update one is horrible compared to the old one, before if I search the name of my clients it will appear how much the total they owe me but now it’s different & it’s hard to use.

MoiraskyeT
QuickBooks Team

Account Management

I do understand that adjusting to the updated QuickBooks interface may take some time to get used to, @Mcatapia.

 

The old layout is no longer available, but we value your input and encourage you to share your feedback with our product engineers. Your thoughts on the recent update will help inform future enhancements and the possibility of reintroducing the previous layout as an option.

 

Here’s how:

 

  1. Log in to your QuickBooks account.
  2. Click on the Gear icon.
  3. Under the Profile section, select Feedback.

 

If you have any concerns, please reply. The community is always here to help you.