Salsabil
Level 1
‎December 18, 2019 10:47 AM

Error logging in my quickbooks online account

Hi,

 

I have two Quickbooks accounts. One I had been using for over a year and a new one since a less than a month.

 

I can access the old one, but the new one is giving me the below error message.

 

Your company data is unavailable at the moment.

QuickBooks Online Plus needs exclusive access Company locked for updating Custom Fields

 

Please assist

 

Regards,

Salsabil

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MJoy_D
Moderator
Moderator
‎December 18, 2019 11:06 AM

About QB Community

Let’s clear your browser’s cache, @Salsabil. 

 

It's possible that piled-up cache in your regular browser caused this unusual behavior when logging in to the account. You can clear your current browser’s cache to resolve this. 

 

Go to your account by using a private browser or an incognito window. If it works fine, clear the cache in the one that you're currently using.

 

Here’s how to go incognito or use a private browser:

 

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

Then, follow the steps in the clearing temporary internet files and cache article. 

 

You can also proceed by using other browsers if the steps above don’t work.

 

Keep in touch if you're still having an error logging in to the account. I'm always here to assist. 

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Salsabil
Level 1
‎December 18, 2019 11:16 AM

About QB Community

Hi Mary,

 

I actually tried to log in using Chrome, Internet explorer and through my mobile. The same error I am getting everywhere.

 

And As I mentioned, I have a different company under the same account that I can normally access.

 

Attached the screenshot of the message received.

 

Furthermore "Contact Support" button does not function

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Mark_R
Moderator
Moderator
‎December 18, 2019 12:20 PM

About QB Community

I appreciate you getting back to us and performing the troubleshooting steps shared by my colleague above, @Salsabil.

 

Since you're still getting the same error after using Chrome and Internet Explorer via mobile, let's try logging in your QuickBooks Online account through your computer.

 

You can use these browsers to sign in your QBO account:

 

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge

If this works, I suggest changing your Internet Service Provider (ISP) on your mobile phone. This is the possible reason why you can't log in to your QBO account.

 

If the issue persists, I recommend contacting our Technical Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed.

 

You can use the QBO test drive so you can reach out to them. And click the Help (?) button at the top right, then select Contact US to connect with a live support agent.1.PNG

 

Please know that you can always get back to this post if you have any other questions. The Community team and I are always here to help.

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