I want to ensure this invoice issue will taken care of, Indunar.
Before we proceed, could you clarify if this issue happens consistently with all invoices or only with specific ones? It will help us pinpoint the problem more effectively. Let’s delve into the details to understand why they’re not appearing in the search program while still being visible in the printed reports and Kardex.
Additionally, how do you record your invoices in QuickBooks? Do you import them into the program or enter them manually? Any additional details or screenshots you can provide will help us resolve the issue.
In the meantime, perform basic troubleshooting steps. Too much historical data can slow down loading times, and clearing it will resolve the problem.
First, access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Once done, search the invoice again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
Additionally, check this link to personalise and add specific info to your sales forms: Customise invoices, quotes, and receipts.
I appreciate your patience as we work through this. Let me know if you have other questions about searching invoices in QuickBooks. I want to help you more.
