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Jualande
Level 2
posted
‎April 19, 2021 01:08 AM
last updated ‎April 19, 2021 1:08 AM

QB Invoices submitted to customers reflect a different name than '[email address removed]'

QB Invoices and payment receipts submitted to customers reflect a different name than '[email address removed]'

The From reflects "Dance Mouse" which is deeply embarrassing and concerning. 

What could be the cause and how can it be fixed?

 

 

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1 Comment 1
AlexV
QuickBooks Team
QuickBooks Team
‎April 19, 2021 03:24 AM

QB Invoices submitted to customers reflect a different name than '[email address removed]'

Hello Jualande!

 

Are you referring to the email address where the invoices and receipts are sent from? Allow me to help you with it.

 

QuickBooks Online uses quickbooks@notification.intuit.com in sending these emails. Currently, we're unable to change it. However, we can update your customer-facing email. This is where your customers can contact you and shown on sales forms.

  1. Go to the Gear icon and select Account and settings.
  2. From the Company tab, select the Address section.
  3. Edit the Customer-facing address. Then, tap Save and Done.

 

You can also customise the sales forms. This way, you can take control of what your customers are seeing when you send them an email. Check this link for the detailed steps: Customise invoices, quotes, and sales receipts in QuickBooks Online.

 

Need anything else? Let me know by leaving a comment below. I'll be here!

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