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capecreme
Level 1

Our account program wont open/keeps asking if we cant to restore?

I cant get into my program!
1 Comment 1
IntuitLily
Moderator

Our account program wont open/keeps asking if we cant to restore?

Welcome to the Community, @capecreme.

 

To ensure that I'm on the same page, are you using the QuickBooks Desktop App? When the program is asking you to restore every time you open it, you'll need to ensure the application is fully updated.

 

To do so, please perform the following steps:

 

  1. Open the application/program.
  2. Click the Help button on the upper-left.
  3. Tap Reset App Data.

Let me know if you're using another program. Any additional details would be greatly appreciated so I can provide you with the right information. I'll be on the lookout for your reply if you have follow-up questions.