You can resolve Bank Error 185 for your client as long as they permit you and provide the necessary information, Mabotle.
Bank Error 185 means that the financial institution of your client requires additional security information to access the account, such as a multi-factor authentication code. This is a security measure that banks use to protect their customers' accounts.
Follow the steps below based on what your bank is asking for:
Security Question
- If your bank prompts you with a security question, simply enter the correct answer.
- QuickBooks Online will remember your answers for future updates.
- If you've forgotten the answers, you'll need to contact your bank to reset them.
One-Time Password
- If your bank requires a one-time password (OTP), you'll need to get this code from your bank (it's typically sent to your phone or email) and enter it each time you see Error 185.
If the issue continues or you don't see the security question appear, I recommend clearing your browser's cache and cookies. Outdated or corrupted files stored in your browser can sometimes cause malfunctions. Additionally, please ensure that you are using a supported and up-to-date browser, as this will help ensure optimal performance and security while working with QuickBooks Online.
If you have any further questions or need assistance with other QuickBooks tasks, feel free to reply here or start a new post in the community forum.
