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deon5
Level 1
posted
Sunday
last updated ‎October 19, 2025 7:44 PM

Why is my csv file not importing ? I continually get the error my products are duplicated under the same category but this is nonsense. Every product is different.

I have made my SKU and Sales Description the same to make things less complex and they can be the same from my side. Can anyone help please ? I am at the point of switching to Sage.

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1 Comment 1
RazzieE
QuickBooks Team
QuickBooks Team
Sunday

Why is my csv file not importing ? I continually get the error my products are duplicated under the same category but this is nonsense. Every product is different.

I understand how confusing it can be to see a duplicate error even though every product is different, @deon5.

To begin with, I acknowledge using the same SKU and Sales Description to make things less complex on your end. To assist you better with this issue, could you please share the exact error message you've encountered when the import fails? Any additional details would be greatly appreciated, as they will help us provide more targeted solutions.


In the meantime, you can troubleshoot your web browser by logging out and back in, or you can use another supported browser to access QuickBooks Online (QBO), as this issue may be related to your browser.

We will stay in touch regarding this matter. Feel free to click the Reply button for further assistance.

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