We appreciate you informing us of your current situation. We'll provide details to help you connect your bank account inside QuickBooks Online (QBO).
Before anything else, we want to know if you successfully connected the bank account inside the company account. If not, and you no longer see the bank in the list when connecting an account inside your company file, you'll want to go to their website and copy the URL to use it to ensure you're connecting the correct account. Once you have the bank's URL, follow the steps below:
- Access your QuickBooks Online company.
- On the left navigational bar, click the Transactions tab and then select Bank transactions.
- Click the Link account button and then in the Search bar, enter the URL from your bank's official website. If you see your financial firm, click on it and then enter credentials.
- Once you're ready, click the Continue button and follow the onscreen steps.
For more details, please see this handy article: Find your bank or credit card account when you connect to online banking in QuickBooks Online.
On the other hand, here are some articles to help you manage bank transactions and reconcile an account inside QuickBooks:
The Community team encourages you to comment below if you need further assistance linking your bank account to the company account. We'll make sure to be around to extend a helping hand. Keep safe.
