Hi there, jotaxacc.
To further investigate the issue, I recommend you contact our Live Support team. They have access to resources and tools that offer real-time assistance through screen-sharing sessions, which will isolate and resolve your concern.
Here's how to get in touch with them:
- Sign in to your QuickBooks Online (QBO) company using any supported browsers.
- Select (?) Help icon in the upper right corner of your screen.
- Choose either the Assistant tab or the Search tab. From there, type a question or topic you need help with, then select Contact a human.
Just ensure to check their available hours so they can address your concerns promptly.
Feel free to reply below if you have more concerns.
