Thanks for reaching out in the forum, chantal17. I'll make sure you receive the best assistance to address your concerns.
To get follow-up help with your connected bank account, you can reach out to the QuickBooks Live Support team. They’re equipped to guide you through the process and ensure any necessary updates are accurately reflected.
Here’s how you can contact them:
- Sign in to your QuickBooks Online account.
- Click the (?) Help icon.
- Choose one of these options:
- Assistant Tab: Get help from the QuickBooks Assistant.
- Search Tab: Enter your question to access related Help articles.
- If you don’t find answers to your questions:
- QuickBooks Assistant: Type Talk to an expert in the chat. You'll be provided options for expert assistance.
- Search Tab: Select Contact Us to connect with an expert directly.
Helpful Tip: If the Contact Us button isn’t visible, try entering your issue into the search bar, for example, "update credit card".
For more detailed instructions on reaching customer support, check out this article: Get Help With QuickBooks Products and Services.
In the meantime, you can manually add bank transactions to QuickBooks Online by uploading your bank statements. This will help you continue working in QuickBooks without interruption.
Feel free to reach out if you need further assistance. I’m here to support you and will keep this thread open for your questions.
