Welcome to the Business Discussion board, ladies and gentleman. Today I'm stopping by to share an article from the
QuickBooks Firm of the Future site that outlines how to improve client, customer, or even just business relationships as a whole. Here's what the writer had to say...
Types of business relationships
- Network: Within the business realm, network relationships are those that are made up of colleagues and other connections that open opportunities.
- Internal: These types of relationships consist of employees and contractors who help the business run.
- External: External business relationships are those made between you and your client who benefits from your product or service.
Now that you know what kind of relationships there are within a business, here are a few pointers on how to improve them:
Systematize everything
Everything around us functions by way of systems, so business shouldn't be any different. "A system is a standard process for workflow, usually accompanied by checklists and documentation." Operating your business with a system(s) in place allows you to be organized and streamlined, which in turn will carry over to your communication with others.
Be proactive and clear
Building trust with those around you is a major aspect of business ownership. Trust can be built with communication. When it comes to those you are in a business relationship with it's important to be proactive, timely, accessible, and transparent with your communication.
Surprise and delight
Delighted customers are often repeat customers. A few simple ways to do this can include welcome gifts, exciting packaging, and delivering early. Unexpected surprises will make your customers feel that you went above and beyond in a special way for them.
Check out the full article linked above for even more details on building business relationships and furthering connections. How do you improve connections with those around you in the business world? We'd love to hear your thoughts in the comments. Take care!
