Just transferred from Desktop to Online and am totally stunned that there is no option to include the absolutely critical "Memo" field in custom reports. As a result, all the 30 or 40 custom reports developed in Desktop are now rendered useless. My first thought is that this is simply a programmer mistake due to lack of understanding how Memo fields work. Memo entries are probably one of the most fundamental fields in Quickbook. Almost every sale or expense has a Memo attached to it. A person's name for a deposit. An aircraft tail number for a membership sale. The memo column, of course, continues to be available in all transactions fields.
But open a customs report and the only available option is some thing called "Memo/Description" which does not populate with existing Memo entires but rather with downloaded bank transactions comments.
After having spend hours on the phone with support that varied from a genuine effort to help to totally useless, including a suggestion to upgrade, I am at my wits end. I did try an upgrade to Essentials which supposedly offered one custom field but not one that is remotely associated with reports.
I believe this to be a fundmental screwup by programmers that has eliminated one of the most critically useful features of Quickbooks. Can someone please send the programmers back to the table to separate "Memo" from "Description" and restore the value of Quickbooks Online for thousands of subscribers.
