Good morning, @AEppley.
Welcome to the Community! I'd be more than happy to show you your options of what you can do with a customer overpayment in QuickBooks Online.
You have three options that you can choose from:
- Apply the credit to an invoice.
- Refund the customer for the overpayment.
- Record the overpayment as a tip.
For more details on how to perform these specific actions, review this guide: Handle a customer credit or overpayment in QuickBooks Online.
Keep me updated on which option you choose and if it works for your business for the overpayment you received. Happy Monday!
