I understand how frustrating it is to be stuck on a we're fetching your data screen, Hello249.
Since your account works well on your phone, a common reason for issues is a corrupted or incorrect login link, or accumulated cache, which can cause your browser to get stuck in a continuous loop.
To resolve this, ensure you are using the correct login portal.
Here's how:
- Close all your browser tabs.
- Open a new window and manually type or paste this exact link into your browser's address bar: https://selfemployed.intuit.com/login
- On the official login page, make sure your login credentials are correct.
If the issue persists, can I recommend clearing your browser's cache to resolve a temporary issue with your web browser, and consider switching to a different browser to help identify the problem.
Additionally, QuickBooks Self-Employed works seamlessly on both Mac and Windows through a supported web browser. While the app is available for download on mobile devices, it's not currently offered as a downloadable app specifically for Mac. To access your account on a Mac, simply open your web browser and log in.
Since you mentioned attempting to download the app on your Mac, could you let me know if you’re currently using any other QuickBooks products?
Please let us know if you need any more assistance with this.
