System restore lost my quickbooks file

Can you find the *.QBW or *.QBB files?

What QB Desktop year version did you run? 2024 or older?

No, I can’t. That’s the issue. It’s 2024. 

Good morning, @windyl0u.

I'm sorry to hear about your laptop. Let's work together to get your company file restored. 

Since you're not seeing the file located on the laptop anymore, I wanted to ask if you have ever backed up your company file using IDP (Intuit Data Protect)? If so, you can grab the most recent back up from there and restore it. 

Here's how: 

1. On your computer's system tray, right-click the IDP icon (green padlock).
2. Sign in to your account.
3. Select Restore from Backup.
4. Choose the date and time of the backup you want to restore.
5. Pick the file, then tap Continue.
6. Select a location and then click Restore.
   
    

Once done, manually back up your accounting data. After that, go to your local folder, then copy and paste it to your thumb drive. The default path for QuickBooks Desktop company files is C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files.

I recommend visiting our FAQ page to learn more about how IDP works.

If you no longer see the green pad lock, you'll need to download and activate Intuit Data Protection. You may need to reach out to Intuit's customer support for assistance. They should be able to guide you through the process of accessing and transferring your backup files. Additionally, they can provide you with the necessary steps to activate the backup service on your laptop.

• QuickBooks Desktop Support

Please let me know if you have any additional questions or concerns. I'm happy to help. Take care! 

No, I haven’t. I have a local backup from a week ago, but I’ve done a lot of work since then. 

Another option, can you find ADR file?

I did see that earlier, but I’m not sure where. 

So I found the ADR and clicked it and it says the path doesn’t exist. When I did the system restore, would the QB database server manager have been deleted? Can I reinstall that program? 

Check this reference.

https://quickbooks.intuit.com/learn-support/en-us/help-article/update-products/recover-lost-data-qui...

Another option, you can purchase a 3rd party service to convert your ADR file to QBW.

That’s not helpful as I don’t have the file. It’s like it removed the server file and everything in it. Their names still show up on my pinned stuff, but when I click it says it’s been moved or deleted. I’d be happy to pay a third party, I just don’t even know what service I’m looking for. Thanks so much for your help. 

Ask Intuit Support to check your notebookd for free. Another option, contact @Fiat Lux - ASIA directly via email for assistance.

I appreciate the time and effort you put into restoring your lost QuickBooks file, Windylou. Let me connect you with our QuickBooks Live Support team.

They have specialized tools to securely share their screen with you to investigate the issue, and a more thorough review of your account is required to resolve it.

Here's how to connect with them:

1. Open QuickBooks Desktop.
2. Go to the Help menu, then select QuickBooks Desktop Help/Contact Us. This opens the Help window.
3. Tip: Alternatively, you can also press F1 on your keyboard to open the Help window.
4. Use the Search questions, keywords, or topics field to enter your question or the topic you need help with. You’ll get a list of articles related to your question or topic.
5. Note: If you don’t get the answers you need, select Contact Us to connect to an expert for help. You can choose between getting a callback or chatting with us.

For effective communication, please refer to our support hours: Get help with QuickBooks products and services.

If you have any additional questions, please don't hesitate to reply below.

If I had thought it was anything g QB could help with, I would have contacted them. I don’t have time to waste.