I appreciate the steps you have taken to resolve the issue you encountered, Rachel.
When you update the vendor's email address and send a remittance to them, it will be delivered to the updated email address.
To ensure the vendor's email updates are properly applied, I recommend refreshing the page after making any changes to the email address before resending the remittance. Occasionally, updates may not take effect immediately and require a page refresh to be fully applied.
If the remittance still sends to the wrong email address after reloading the page. I suggest deleting the current Bill payment to ensure there is no outdated or conflicting data affecting the process.
- Go to Expenses & Bills and click on Vendors.
- Locate the specific vendor you want to update.
- Select the Bill payment and click Delete.
Once the Bill payment is deleted, update the vendor's email address again and refresh the page.
- On the Vendors page, click Edit.
- Enter the correct email address.
- Click Save to apply the changes.
- Reload the page to ensure the updates are implemented.
After completing these steps, you can recreate the Bill payment and send the remittance to the vendor’s updated email address.
- Select the Bill and click Mark as Paid to create the Bill payment.
- Click Save.
- Locate the Bill payment, and then click Send remittance.
Following these steps will ensure that the changes are properly applied and the remittance is sent to the correct email address.
Let us know if you need further assistance.
