Hi, Laura. I recommend reaching out to our Live Support team to identify the root cause of this issue.
Due to the public nature of the Community, our Live Support team is better equipped to securely access your account details. Here's how to contact them:
- Sign in to your QuickBooks Online account.
- Click the Help (?) icon.
- Use the QB Assistant or the Search tab to ask a question.
- Type Contact Us to connect with an expert.
If you have additional questions or other queries, feel free to reply in the comments. We’ll stay in the loop to assist you.
