You can void the transaction entirely in QuickBooks Payments to correct this, @bdractual. I'll provide more details below to help you ensure your records are accurate.
Voiding a transaction cancels the payment completely, as if it never happened, so you can start over and enter the correct amount. Here's how:
- Log in to your QuickBooks Payments account.
- In the Processing Tools drop-down, choose Reverse a Transaction.
- Enter the required details and click Search.
- Select the Auth transaction(s) you wish to refund, then click Submit to complete the process.
When reversing a transaction in the Merchant Service Center, be sure to select the Auth Transaction ID instead of the Capture Transaction ID.
If the batch has already been submitted, there's no longer a way to correct the transaction. In this case, you can process a refund to address the customer's overpayment. For more details, please see this article: Void or refund transactions in QuickBooks Payments.
If you have any questions or need additional assistance, feel free to reach out. We're here to help.
