To begin, could you let me know the exact error message you’re seeing when snapping receipts? This will help us identify the cause and provide the right solution.
The QuickBooks mobile app does not automatically upload receipts, so this issue may be due to a syncing problem or temporary cached data within the app. To fix this, refresh and reset the app using the following steps:
For iOS:
- Go to Settings and tap General.
- Select iPhone Storage and choose the QuickBooks Online app.
- Tap Offload App to reset the app’s data while keeping your documents safe.
For Android:
- Open the Menu icon and select More Options.
- Tap Settings, then choose Refresh Data.
- Confirm by selecting YES.
If the issue persists, uninstall and reinstall the app to ensure you have the latest version installed. Alternatively, you can manually upload receipts using a supported web browser on your desktop or mobile device. Here’s how:
- Log in to your QuickBooks account.
- Select Receipts from the My Apps menu.
- Click Upload receipts or Upload from Google Drive and select the files to upload.
You can also attach a receipt directly to transactions:
- Log in to QuickBooks.
- Go to Accounting, then select Bank transactions.
- Locate the transaction and click the + icon under the attachment field to upload your receipt.
For a more automated process, you can email your receipts to your QuickBooks account, which ensures quick and accurate organization of your financial records.
Let me know if you have additional questions or need further guidance.
