Thanks for checking in with us, Jim. I can see why you'd want to adjust the default view.
The QuickBooks Time Schedule feature is designed exclusively to display active customers. For now, it does not have an option to change the filter or view to All (including inactive items). This is intentional, as customers who are inactive, deleted, or archived are removed from the scheduling workflow and cannot be used when creating new shifts.
Just in case you need to view or correct a past shift that was incorrectly linked to an already archived customer, you can temporarily reactivate it in your customer list in QuickBooks Online. Once done, the associated schedule entries will immediately become visible, allowing you to make your necessary corrections before making it inactive again.
The Community is always here if you need anything else.
