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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
robman_000
Active Member

is the receipt function playing up?

I've been up loading receipts using the email forwarding functions it doesn't seem to be playing ball, any one else having issues?

1 REPLY 1
Clark_B
QuickBooks Team

is the receipt function playing up?

Hello there, @robman_000. You can perform browser troubleshooting steps to help you resolve this issue.

 

To start with, try refreshing your web browser to ensure you’re viewing the most up-to-date information. Also, try logging out of QuickBooks and logging back in to reset your session with the server. Once done, please try to upload your receipts again.

 

If the issue persists, I suggest accessing your account using a private or incognito browser window. This can help clear cached data and avoid issues caused by conflicting browser extensions that may interfere with QuickBooks.

 

You can use the following keyboard shortcuts based on the type of browser you are using:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Alternatively, you can switch to a supported browser to ensure full compatibility with QuickBooks and uninterrupted functionality.

 

If you have any other concerns, please feel free to click Reply.

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