Hi @shaneigh_7,
Let's get your online bank to connect to your QuickBooks Self-Employed (QBSE) company.
What I can first suggest for you is to search your online bank account via its URL or web address, instead of its name. This is to ensure you're connecting your actual online bank since some banks have multiple entries available in the product.
If you receive any specific error messages during this process, open this article: Open Banking connection errors.
I'll also share this article with you: Understanding if you can connect your bank feeds to Open Banking. It's a list of online bank accounts, along with their connection status, which states if you're able to sync them to your QBSE company.
Share other inquiries you have about online banking in the comments below. I'll take care of them as soon as I can.
