I've been trying to create a new journal using QB online on my android phone. The keyboard disappears immediately. It allows me to type in the journal no. but no details.

Thank you for providing all the details, Mary.

Since you've already tried clearing the cache, restarting your phone, and the keyboard works fine everywhere else, it seems likely that this issue is a specific bug affecting your phone model or a recent system update.

With this, I recommend contacting our Live Support team, as they have the right tools to investigate the specific issue with your account. Here's how to reach out to them:

1. Click on the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Search tab.
3. Click Contact Us at the bottom of the screen.
4. Type in a short description of your concern and click Continue.
5. Choose between Callback or Chat.

Our support team is available during specific hours, depending on your product. You can view their support hours by clicking on this article: How to get help with QuickBooks.

In the meantime, if you have access to a laptop or computer, I suggest logging into QuickBooks Online through a web browser on that device to continue with your journal entry task.

If you have any additional questions, feel free to revisit this thread.