How do I cancel my subscription?

We cancelled payroll a year ago and then was charged November 20th. We need this permanently cancelled and a refund for the charge.

Hi Bill,

It saddens me to see you go. If QuickBooks Payroll isn’t meeting your needs, we’d be glad to help you explore other solutions.

Since the Community is a public forum, I recommend contacting our Live Support Team to guide you through canceling your subscription. That way we can ensure the process is handled carefully and swiftly. Also, they have the necessary tools to verify the charge incurred and discuss how to handle this with you.

Here's how:

1. Click the Help (?) icon.
2. Select Contact Us button at the bottom and follow the prompts.
3. From there, choose either Request a Callback or Start a live Chat with an expert.

Please review their support hours so you can contact them at a convenient time.

You're always welcome to resubscribe to our products whenever you like. We're available 24/7 to assist you.